FAQ
Frequently Asked Questions
1. What services does your home care agency provide?
Attentive Quality Care (AQC) offers a range of in-home care services, including Supportive and Supervised Care, Personal Care, Companion Care, Respite Care, Long-Term Care Management, Post-Operative Support, and Palliative/End-of-Life Support.
Our services are designed to promote comfort, independence, and safety for clients at home, assisted living, or skilled nursing facilities. Care is provided under nursing oversight to ensure quality and continuity.
2. Do you accept referrals from family members, or only from healthcare professionals?
We welcome referrals from both family members and healthcare professionals. Whether you’re seeking care for a loved one or referring a patient, our team is here to assist and provide reliable, compassionate support.
3. Do you hire your caregivers directly?
Yes. All caregivers at Attentive Quality Care are hired directly by our agency. We conduct comprehensive background checks every two years and require an updated TB test annually to maintain safety and compliance. Our caregivers are thoroughly screened and trained to provide the highest level of service.
4. Will your services be expensive?
We understand that cost is an important consideration. Our care programs are customized to meet each client’s needs and budget. Services may be paid privately or through most long-term care insurance plans. We are committed to keeping our rates fair, transparent, and accessible.
5. How are your services billed?
Services are billed on an hourly basis, with clear and itemized invoices issued bi-weekly or monthly. This ensures transparency and easy tracking of care hours for families and insurance providers.
6. How soon can services begin?
In most cases, services can begin within 48 hours of assessment. Depending on caregiver availability, we may be able to start sooner. For urgent or same-day requests, please contact us directly at (434) 566-5224.
7. How can I contact you for more information?
For more details or to schedule services, please contact:
Teresa St. Germain, Founder & CEO
📞 (434) 566-5224
✉️ Admin@attentivequalitycare.com
We’re here to answer your questions and help you find the right home care solution for your needs.